Status:
COMPLETED
Automated Telephone Outreach With Speech Recognition to Improve Diabetes Care: A Randomized Controlled Study
Lead Sponsor:
Harvard Pilgrim Health Care
Collaborating Sponsors:
American Diabetes Association
Conditions:
Diabetes Mellitus
Eligibility:
All Genders
18+ years
Phase:
NA
Brief Summary
The purpose of this study is to evaluate the effectiveness of automated telephone outreach with speech recognition to improve diabetes care.
Detailed Description
Randomly allocate a total of 1200 health plan members with diabetes to automated telephone outreach with speech recognition (ATO-SR; N = 600) or usual care (N = 600). The intervention is a series of t...
Eligibility Criteria
Inclusion
- Age 18 years or older
- Diabetes, defined as either 1) filled a prescription for insulin or an oral hypoglycemic agent; or, 2) had two outpatient or one inpatient or two outpatients encounter claims with an ICD9-CM or CPT code indicating diabetes.
- Gap in a key diabetes management metric as evidenced by no claim for a dilated eye examination in the prior 15 months and no claim for one or more of the following tests: glycated hemoglobin, LDL-cholesterol, or microalbumin. (Individuals with evidence of having received ACE-inhibitors or angiotensin receptor blockers were considered to have had a microalbumin test.)
Exclusion
- No primary care clinician in the data base
- Those who had previously asked the health plan to exclude them from research or quality improvement
- Women whose claim records contained diagnoses suggesting gestational diabetes
Key Trial Info
Start Date :
June 1 2006
Trial Type :
INTERVENTIONAL
Allocation :
ACTUAL
End Date :
October 1 2007
Estimated Enrollment :
1200 Patients enrolled
Trial Details
Trial ID
NCT00790530
Start Date
June 1 2006
End Date
October 1 2007
Last Update
November 13 2008
Active Locations (1)
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1
Harvard Pilgrim Health Care
Boston, Massachusetts, United States, 02215